Join a journey of one documentation site that has transformed from an ugly duckling into a beautiful swan. Learn about the hardships of maintaining code documentation that stays current, helps customers, excites developers, and doesn’t suck over time.
A story of a product web site, https://docs.particular.net/nservicebus/ and the transformation it went through. This talk will focus on how the changes have affected the customers, the developers, and influenced other companies.
Speaker: Sean Feldman
Suggested Experience: Anyone who has ever dealt with documentaiton will benefit. From API to user manuals, all levels. Developrs, testers, or support staff.
Technologies Used: GitHub, MarkDown, .NET, C#, SalesForce, ServiceCloud
Keywords: Documentation, Customer-Care, Support, Code