Join a journey of one documentation site that has transformed from an ugly duckling into a beautiful swan. Learn about the hardships of maintaining code documentation that stays current, helps customers, excites developers, and doesn’t suck over time.

A story of a product web site, and the transformation it went through. This talk will focus on how the changes have affected the customers, the developers, and influenced other companies.

Speaker: Sean Feldman

Suggested Experience: Anyone who has ever dealt with documentaiton will benefit. From API to user manuals, all levels. Developrs, testers, or support staff.

Technologies Used: GitHub, MarkDown, .NET, C#, SalesForce, ServiceCloud

Keywords: Documentation, Customer-Care, Support, Code

Living and Breathing Documentation