Genevieve Coates

Genevieve Coates
Working with Customer Service

Working with Customer Service

Session Summary

Do you find yourself working with your customer service team and wondering why they haven’t provided the information you need? Are you struggling to understand customer problems or are you looking to build a better bridge to your customer service team to resolve issues quickly? This discussion will take you through what it looks like from the customer service team perspective of when a technical issue is reported and how you can build a stronger bridge with your customer service team.

Bio

Genevieve Coates is a business owner specializing in Social Media, Digital and Creative marketing through her company Generate Creative Consulting. Generate Creative focuses on working with Atlantic based businesses.

After graduating with a double major bachelor degree in English and Theatre from Dalhousie University, Genevieve Coates started working in Customer Service focused roles across various industry. Now over 7 years later, she has worked in small businesses, start-up culture and for one of the largest global corporate enterprises, Salesforce. Her experience ranges from roles in Customer Service, Onboarding, Support Operations and Community Management. Regardless of role, Genevieve has always been known as an individual that gets work done by thinking outside of the box and using a variety of approaches to achieve the necessary goals.